Symptoms
Gateway LEDs do not turn on when connected to power
Possible causes
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Insufficient voltage on gateway to wake gateway
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Power harness issue
What to do
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Verify voltage at power source using a multimeter. Commercial vehicles may operate on either a 12 volt or 24 volt electrical system. The Gateway supports both types of vehicles.
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Ensure power source voltage is between 12.2 - 21 V for a 12V system:
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Ensure power source voltage is above 24V for a 24V system.
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Inspect power harness and fuse for a blown fuse or damaged wires.
If issue continues
If the Gateway LEDs still do not turn on after completing these checks, contact Aperia Support.
If possible, provide the Gateway serial number, vehicle or asset information, measured power source voltage, and details of any visible damage to the power harness or fuse.