Symptoms
The hardware diagnostic in the Halo Tech app or the Portal shows a red GPS symbol.
Possible causes
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The gateway is installed in a position with poor GPS reception
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The vehicle is parked in a location with poor GPS reception.
What to do
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Review the Gateway User Manual to ensure the gateway is in the recommended installation location for the vehicle type. Move the gateway if needed.
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Move the vehicle to an open area with a less obstructed view of the sky, such as away from buildings and covered parking structures. Wait 2-3 minutes for GPS signal acquisition
If issue continues
If the Gateway is still not receiving GPS data after completing these checks, contact Aperia Support.
If possible, provide the Gateway serial number, vehicle or asset information, current GPS status shown in the Halo Tech App or Portal, and the location or type of area where the issue occurs.